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Returns Policy: All
Prolotex™ Products carry a 90-day customer satisfaction
guarantee! (other companies only offer 10 - 30 days!)
Exchanges: Yes, you
can change the size of the gloves or socks.
- There are no restocking fees, if
you need a different size or would like to exchange your
goods for a different product.
- We will even pay for the shipping of the goods back
to you.
- You will need to pay the postal fee for mailing
it back to us.
- You will still need a
Return
Authorization Number (mandatory).
- Please
follow the instructions below.
Refunds: If you are not completely satisfied, you may
return the item(s) with 90 days from the original purchase
date, for a refund.
- All refunds are subject to a 15%
restocking/administration fee.
- You will need to pay the postal fee for mailing
it back to us.
- Original shipping fees cannot be refunded unless
there was an error on our part.
- You will still need a
Return
Authorization Number (mandatory).
- NO refunds on any "Manufactured Seconds".
- Allow up to 45 days for processing refunds.
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Effective July 1st, 2009
Packages requesting a refund, that are received
without an RA# (return authorization number),
are subject to an additional $2.00 penalty.
Please follow the
guidelines below. |
Guidelines
&
Instructions:
| Step 1) |
Request your
Return
Authorization Number (RA#) (mandatory).
For prompt customer service, please provide:
- Your Full Name
- Your Full Address
- Your Phone Number
- Your Order Number
- Your Invoice Number
- The Date of your order
- If the garments have been worn
- The reason you are requesting an RA#
When submitted, your request is emailed to our returns department for approval.
When approved, you will be emailed a return authorization number.
If your return request is denied, you will be notified as to the reason. All decisions of the returns department are final.
|
| Step 2) |
Download, print, fill out and include
this
RETURN FORM (PDF File) inside your package.
|
| Step 3) |
Include a copy of the original invoice. |
| Step 4) |
Carefully package the goods in a sturdy
envelope or box. |
| Step 5) |
Mail to our Returns Department
at:
Far Infrared Health Inc.
RETURNS DEPARTMENT
2225 - 21331 Gordon Way
Richmond, BC V6W-1J9
Canada |
| Step 6) |
Display your Return Authorization Number
prominently on the outside of the package or box to
avoid processing delays. (Your personal RA# will have
been emailed to you from step 1). |
| Step 7) |
Attention
US
& International Customers:
- You will need a Customs Declaration
form from your local post office. The US Customs forms are GREEN, and most
International ones are WHITE. See sample below.
- Write "Canadian Manufactured Goods Being Returned" in the
"Contents" box.
- Write a Dollar value of $0.00 in the "Value" box.
- Improperly returned merchandise may not be accepted or may be assessed a fee to cover the cost of
any customs duty and taxes.
Sample of Customs Form from postal
outlet:
For full USPS Customs details from the USPS website,
go to:
https://webapps.usps.com/customsforms/#
Returned items must be prepaid and sent by mail. We suggest you purchase insurance for your own protection.
We will not accept
packages that are sent by courier.
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Upon receipt of the returned merchandise, in accordance
with the policies listed above, and within 90 days of the
original purchase date:
- we will exchange the gloves for a different size
or
- will credit your Credit Card or
- send you a refund check or
- apply the credit to your account here with us
that you may use towards future purchases.
CLICK HERE to request a Return
Authorization Number.
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